Personal information is information about an individual. This could be the person's name, address, workplace, marital status, phone number, e-mail address etc. Information about your contact, reason for contact, and form of contact with Arctic Guide Service, can also be seen as personal information.
Sensitive personal information is neither collected, nor used by Arctic Guide Service These are personal data such as criminal offences, crimes committed, health related issues, and similar.
Arctic Guide Service's own Office Manager is responsible for the business' handling of personal information. In the event of delegation in the future, it is solely the delegation of work related tasks that occur. The responsibility for any personal information is always carried by Arctic Guide Service.
Arctic Guide Service has two (2) sources of personal information.
After use of the contact form, additional personal information may be generated through e-mail, phone and similar correspondence between Arctic Guide Service and you as a potential/existing customer.
The purpose of the contact form and following correspondence, is to follow up requests and duties to the customer. Arctic Guide Service is dependent on an open platform as such between itself and the customer, in order to ensure satisfactory communication and end product.
The purpose of the information from Google Analytics, is to improve the website experience. This could for example be to make the layout more user friendly, understand user trends, improve its effectiveness, and deliver the expected services in a better way, and prevent criminal behaviour such as hacking.
The legal foundation for Arctic Guide Service’s handling of personal information, is § 11 of the law of personal information ("personopplysningsloven").
The limited amount of personal information Arctic Guide Service collects via you, and on their own initiative is, compared to other entities and web services, very marginal. This means that administration on the potential/existing customer's part in regards to their personal information, such as their use in apps, and settings for personalised ads, is not applicable. The personal information that is collected is, as mentioned, not used for any such purposes.
Regardless, you still always have rights in regards to the personal information, which you can read more about below.
Arctic Guide Service does not share any personal information from the contact form, collections or information from others with any third party. If such sharing were still to occur, you will always receive a consent request from us.
In league with the law of personal information, all personal information received by Arctic Guide Service will be archived on either a secure e-mail or server for the duration of the work relationship between you and Arctic Guide Service. Upon termination of work relationship, all communication and personal information will be deleted within two (2) years.
Arctic Guide Service maintains internal control for such archival, security and deletion. These procedures are all carried out in compliance with legal standards.
Due to the law of personal information, you the user or customer of Arctic Guide Service, have a right to be forgotten, the right to data portability, the right to insight, and the right not to be profiled.
In order to use one or more of these rights, please contact us. You have a right by law to receive an answer from us within at least one (1) month.
Arctic Guide Service has no wish or need to collect or handle personal information about children under the age of sixteen (16). Personal information of such nature must come through a legal guardian.
Any personal information left behind by children with Arctic Guide Service will be deleted as soon as it is discovered.
Arctic Guide Service does not have a delegated ombudsman for matters of privacy and personal information, as the company is not a public business, does not handle sensitive personal data, does not carry out systematic mapping of individuals, and does not handle personal information regarding criminal offences.
Telephone: +47 922 07 901